Terms and Conditions of Service:

Humanised Web & Graphic Design Solutions

ABN: 31240603228


1. Payment Terms
1.1 Payment is due within 7 days from the date of the invoice unless otherwise agreed upon in writing.
1.2 Late payments may incur a 5% late fee per month.
1.3 All payments are final and non-refundable.

2. Services Provided
2.1 The invoice reflects charges for website design, SEO, and/or website care services as described in the attached statement of work or contract.
2.2 Detailed descriptions of each service will be provided, including deliverables and timelines.
2.3 Any additional services requested by the client that are not included in the initial agreement will be billed separately.

3. Revisions and Changes
3.1 Any revisions or additional work beyond the agreed scope may incur additional charges.
3.2 All changes must be requested in writing and will be discussed and agreed upon prior to commencement.
3.3 The client is entitled to a specified number of revisions as outlined in the contract; additional revisions will be charged at the standard hourly rate.

4. Client Responsibilities
4.1 The client is responsible for providing all necessary content, access, and approvals required for the completion of the project in a timely manner.
4.2 Delays in providing these elements may result in project delays and additional charges.
4.3 The client must ensure that all content provided is accurate and free from any legal issues.

5. Cancellation Policy
5.1 Cancellation of services must be provided in writing.
5.2 Fees for work completed up to the date of cancellation will be charged.
5.3 If the project is cancelled after significant work has been done, a termination fee may apply, as outlined in the contract.

6. Warranty and Liability
6.1 While all work is performed to the best of our ability, no guarantees are made regarding specific results or performance.
6.2 Liability for any claim is limited to the amount paid for the services.
6.3 We are not responsible for any indirect, incidental, or consequential damages arising from the use of our services.

7. Confidentiality
7.1 All client information and project details will be kept confidential and will not be shared with third parties without prior consent.
7.2 Confidentiality extends to all communication and documentation exchanged during the course of the project.

8. Intellectual Property
8.1 All intellectual property created during the project will be transferred to the client upon full payment.
8.2 We reserve the right to display completed projects in our portfolio for promotional purposes unless otherwise agreed upon in writing.

9. Governing Law
9.1 These terms and conditions are governed by the laws of the State of NSW, Australia.
9.2 Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of NSW.

10. Final Payments
10.1 All payments are final and non-refundable.
10.2 This policy ensures that the time and resources dedicated to your project are compensated fairly.

11. Support and Maintenance
11.1 Website care services include regular updates, backups, and monitoring as detailed in the service agreement.
11.2 SEO services include ongoing optimization and reporting as specified in the contract.
11.3 Additional support or maintenance beyond the scope of the agreement will be billed at the standard hourly rate.

12. Termination of Services
12.1 We reserve the right to terminate services if the client breaches any of the terms outlined in this agreement.
12.2 In the event of termination, the client will be billed for all work completed up to the termination date.

13. Amendments
13.1 These terms and conditions may be amended from time to time to reflect changes in our policies or services.
13.2 Clients will be notified of any significant changes in writing.

By engaging our services, you agree to these terms and conditions. We are committed to providing high-quality services and look forward to working with you. If you have any questions or concerns, please do not hesitate to contact us.

Thank you for your business!